So I'll be moving back to the night
shift next month. Very much looking forward to that. Day shift is
good, but it's stratified. Night shift is for cowboys and mavericks.
I suspect it will be an interesting group of people I find there.
It started with me doing some basic
training last night. Two hour-long talks with people who really
aren't looking forward to adding to their workload. Not that
night-shift service desk is really all that demanding in terms of
volume.
Most of the time.
One thing that people don't get about a
night shift is that usually, they're quiet. But when the storm hits,
it hits hard and you have to execute judgment much more quickly and
with far less immediate support than during prime business hours. It
requires a willingness to endure long hours of what amounts to
boredom and pepper it with instantly jumping into a fire because
you're there specifically to do that.
At times, it means that everything is
falling apart in the worst possible way, and you have to coordinate
information and get it into the hands of the people who can fix
things. At the same time, you have to communicate back with the
people who are experiencing the problem (users) and make sure that
they know that things are well under control, even while the building
seems to be falling down around them.
It's not a glorious job, but it does
have its moments, and its perks.
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